New York Limousine Service - NYC, New Jersey, and Connecticut

Terms and Conditions

Billing

All rides are billed to the customer's credit card, corporate account numbers or are paid by cash or money order. aStretchOut Limo accepts the following cards: American Express, Discover Card, MasterCard, and Visa.
8% Fuel, STC charges may be added to all jobs
A 20% gratuity will be billed to all rides. Gratuity is calculated on the base fare, stop time, wait time, and any holiday surcharges that will be added and itemized on the customer's billing statement.
A 20% non-refundable deposit and 7% non-refundable credit card service fee will be charged to credit card on file at the time of booking.
The following additional charges will be itemized on the customer's billing statement when applicable: two-way tolls, airport fees.
Applicable taxes will be charged as required.
All published rates are subject to change without notice.
All rates are calculated in the local currency and billed in U.S. dollars at the prevailing exchange rate.

Sedan Rates

aStretchOut Limo has standardized point-to-point rates that provide flat rate pricing for travel to and from most major cities and airports.
Sedan rates for travel between locations in which a point-to-point rate does not exist will be billed at aStretchOut Limo hourly rate. Customers are billed from the time the vehicle leaves the aStretchOut Limo facility until the time it returns to the Pinnacle Limousine facility, with 2 hours minimum.
Fractions of an hour are rounded to the next fifteen minute interval.

Wait Time / Stop Time

Twenty minutes of free waiting time given on all Domestic flights from the official posted arrival time. Forty minutes of free waiting time given on all International flights from the official posted arrival time. Additional waiting time will be calculated in increments 15 minutes at the vehicle's hourly rate. 20% gratuity, tolls and parking are additional.
For all other reservations, 5 minutes of free wait time is given. Any additional wait time will be charged in 15 minute increments based on the hourly rate for that particular vehicle.
aStretchOut Limoe does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 5 minutes.
aStretchOut Limo does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 5 minutes.
Passenger requested stops on route during a point-to-point reservation will be charged $25.00 per stop for maximum of 5 minutes, and changes will revert to aStretchOut Limou's hourly rate after 5 minutes.
Passenger requested stops off route for point-to-point reservations, additional charges will revert to aStretchOut Limo's hourly rate.

Cancellation and No Show Fees

Cancellation of sedans and SUVs with TWENTY-FOUR HOURS (24 HRS) NOTICE OR LESS from scheduled pick-up will result in a full charge equal to the base fare price of the trip plus the 20% gratuity.
Cancellation of stretch limousines with THREE DAYS (3 DAYS) NOTICE OR LESS from date of service will be charged the vehicle hourly minimum.
Cancellation of Hummer H2, stretch SUV limousines, limousine party buses, vans/mini buses and coach buses with THIRTY DAYS (30 DAYS) NOTICE OR LESS from date of service will be charged the full contract amount. In cases of no existing contract, the vehicles' hourly minimum will be charged.
Cancellation of coordinators with TWO DAYS (2 DAYS) NOTICE OR LESS will be charged at the full rate.
Cancellation of Prom and Wedding contracts with THIRTY DAYS (30 DAYS) NOTICE OR LESS from date of service will be charged the full contract amount. In cases of no existing contract, the vehicles' hourly minimum will be charged.
A 'no show' fee equal to the base fare price of the trip plus 20% gratuity plus applicable wait time fee will be charged when the passenger fails to arrive at the designated location.
To avoid a 'no show' fee call (877) 892-6182 if you cannot locate your vehicle.

Holidays

A 25% U.S. holiday surcharge, based on the fare, stop and waiting time, will be charged to all trips occurring on:
* New Year’s Eve and Day - on these days we only book 8 or 10 hours packages.
* Memorial Day
* Fourth of July
* Labor Day
* Thanksgiving Eve and Day
* Christmas Eve and Day

Weekday Specials

3 hrs minimum
20% gratuity is not included in the price
Travel charges may apply
Offer valid Monday - Thursday only
Applicable to hourly packages only
Not applicable to existing reservations
Not applicable for NJ and CT

Prom Specials

10 hours minimum
20% gratuity is not included in the price
Travel charges may apply
Not applicable to existing reservations
Only applicable for Range Rover JET; not any other limousines
Not applicable to proms in Westchester County, New York

Gift Cards

$500 minimum booking is required before gratuity
Travel charges may apply
Offer ends April 30th
Offer valid Monday - Friday
Not applicable to existing reservations or already completed reservations
You'll receive American Express gift card 4-6 weeks after your trip in the mail
Offer valid only for Range Rover JET not any other limousine
Not valid for wedding, prom and airport packages

Wedding Specials

3 hours for $525
20% gratuity is not included in the price
Travel charges may apply
Not applicable on existing reservations
Only applicable for Range Rover JET not any other limousines
Rates valid Monday - Thursday only

Other

aStretchOut Limo shall not be liable for circumstances beyond its control including but not limited to weather, road conditions and breakdowns.
aStretchOut Limo assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.

ASTRETCHOUT LIMO RESERVES THE RIGHT TO CHANGE ITS TERMS AND CONDITIONS AT ANY TIME WITHOUT GIVING PRIOR NOTICE. ANY TERMS AND CONDITIONS NOT INCLUDED ON THIS PAGE ARE SUBJECT TO THE SOLE DESCRETION OF ASTRETCHOUT, INC.